Refund Policy

Last updated: May 13, 2026

This Refund Policy applies when Pixuvo offers paid subscriptions, credit packages, or other paid features.

Before Paid Features Launch

If Pixuvo has not yet enabled paid checkout, this policy explains the intended refund rules for future paid features. No payment is required to use the current beta unless a checkout page clearly says otherwise.

Subscriptions

For subscription plans, you may cancel future renewals from your account settings or by contacting support. Cancellation stops future billing but does not automatically refund the current billing period unless required by law or approved by Pixuvo.

Credits

Credits are consumed when a generation, edit, export, or other paid action is successfully submitted or completed according to the product flow.

Used credits are generally not refundable because AI generation and infrastructure costs are incurred immediately. Unused credits may be refundable only if required by law, caused by billing error, or approved by Pixuvo.

Failed Generations

If a generation fails because of a Pixuvo system error and no usable output is delivered, Pixuvo may automatically return the related credits or provide a manual adjustment after review.

We generally do not refund credits for:

• Prompts that produce results you dislike but that completed successfully.
• User mistakes, typos, wrong settings, or repeated submissions.
• Outputs blocked due to policy violations.
• Network issues outside Pixuvo control after a request has been processed.

Duplicate or Unauthorized Charges

If you believe you were charged twice or charged without authorization, contact support@pixuvo.app promptly with the account email, charge date, amount, and payment receipt.

Abuse

Refunds may be denied for accounts involved in fraud, chargeback abuse, policy violations, resale abuse, or attempts to exploit credits.

How to Request a Refund

Email support@pixuvo.app with:

• Your Pixuvo account email.
• The payment receipt or transaction ID.
• The reason for the request.
• Any relevant generation ID, screenshot, or error message.

We will review requests in a reasonable timeframe.